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Our Amazing Features

Our platform offers a suite of features designed to enhance your communication strategy, streamline workflows, and boost customer engagement. Here's a glimpse of what our platform has to offer:

Telegram Automation

Extend your reach to Telegram with our automation capabilities. Shape Shape

Unlimited Contacts & Conversations

Scale your operations without any restrictions on contacts or conversations.

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Messenger Chatbot Automation

Create intelligent chatbots effortlessly with our easy drag-and-drop UI

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WhatsApp Automation

Engage with your audience on WhatsApp effortlessly. Automate conversations, broadcasts, and drip campaigns for a personalized touch.

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Instagram DM Automation

Seamlessly manage your Instagram direct messages with automated responses. Boost efficiency and responsiveness on one of the most popular social platforms.

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Facebook and Instagram Comment Automation

Automatically respond to comments on your Facebook and Instagram posts. Enhance your social media engagement effortlessly.

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Shared Inbox

Centralize all your messages in one inbox for easy management. Collaborate with your team using our unlimited team members feature.

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Readymade Features

Appointment scheduling, E-commerce, Questionnaires, and more across all channels. Save time with pre-built features for quick implementation.

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Integrations

Seamless integration with ChatGPT, Google Dialogflow, Google Sheets, Google Calendar, Pabbly, and any external applications with API support. Connect with your CRM and ERP systems effortlessly.

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Drip Campaigns

Nurture leads with automated drip campaigns on WhatsApp and email.

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Keyword Triggers

Set up automation based on specific keywords for targeted interactions.

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Custom Chatbot Creation Service

Our experts can assist you in creating custom chatbots tailored to your business needs.

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Engage Better Through Conversational Messaging

Urbanchat is a dynamic and innovative telecommunications solutions provider with a strong presence in the corporate sector of Kerala. With a decade of experience, we have been at the forefront of delivering cutting-edge telecom services, establishing lasting relationships, and fostering growth in the region.

Design

WhatsApp Business App API Integrated Solution

  • Seamless engagement with customers and prospects

  • Seamless engagement with customers and prospects

  • Autoresponder messages that are configurable

  • Share videos, Audio, PDF, URLs and QR Codes

  • Statistics on open/read messages

  • Verified Business profile (Green Tick Mark)

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Feature
Feature

Conversational Solution

Conversational automation (mktg,commerce,support)

Conversational Engagement (for industry verticals)

Payment 1-click bill pay

Security 2FA

TRANSFORM CUSTOMER COMMUNICATION THROUGH WHATSAPP

GROW REVENUE

  • Improve conversion rates
  • Drive repeat purchases
  • Upsell products
  • Increase frequency and LTV
  • Boost customer retention

REACH MORE CUSTOMER

  • Reach more customers
  • Drive awareness
  • Acquire new to commerce users
  • Enable multiple entry points

LOWER CUSTOMER SERVICE COST

  • Automate repeat customer queries with chatbots
  • Resolve queries faster
  • Handover complex queries to live agent seamlessly

BUILD RELATIONSHIP

  • Provide personalized customer experience
  • Drive engagement
  • Boost CSAT scores
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WHATSAPP IS THE MOST POPULAR MESSAGING APP GLOBALLY

Feature

Engaging & Targeted & Personalized & Convenient & Efficient

00 %

Consumers message businesses to ask about products or services

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Higher readability rate for WhatsApp over other channels

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Consumers want to communicate with businesses like they do with friends and family

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Whatsapp has the widest reach

Reach

2B active monthly users in 180 countries sending 100B messages a day ENGAGEMENT

Engagement

70% of WhatsApp users check it daily in over 60+ languages 7

Connection

175M people message a WhatsApp Business account every day

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Consumers are likely to do business/purchase from a brand that can be contacted via messaging

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ADDRESS KEY CUSTOMER JOURNEY TOUCHPOINTS VIA WHATSAPP

PRE-PURCHASE

Acquire new customers and leads

Reach new to online commerce users unfamiliar with buying products online
  • Deliver first brand experience through whatsapp
  • Drive web/app adoption past first transaction
  • Guide new users
  • Communicate offers to help conversion

    Drive sales through offers through timely nudges with discount, deals, coupons
  • Nudge dormant users
  • Pre-approved loans or credit cards offers
  • Loan applications
  • Onboard new users

  • PURCHASE

    Cross-sell other products

    Periodic updates on other products and services
  • Timely updates personalized product recommendations
  • Availability alerts
  • Reminders to complete process or purchase
  • Transactions and Payments

    Allow users to make payments and transfers within conversational flow
  • Easy payments
  • Subscription
  • EMI/bill payments
  • Wealth management
  • Transaction tracking
  • POST-PURCHASE

    After-sales customer communication, notifications and feedback

    Reach new to online commerce users unfamiliar with buying products online
  • Transactional alerts
  • Query updates
  • Transfer chat to human agents
  • Membership/loyalty
  • Customer feedback
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    Application
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    PRODUCT FEATURES
    • Messenger Chatbot Automation
    • Instagram DM automation
    • WhatsApp Automation
    • Telegram Automation
    • Shared inbox (All message view in on inbox)
    • Unlimited Team Mambers
    • Unlimited Contacts
    • Unlimited Conversations
    • Nolimits for broadcast from the platform side
    • Facebook Comment automation
    • Instagram Comment Automation
    • Keyword triggers (Automation based on Keyword)
    • Easy Drag and drop UI (No coding knowledge required for building chatbot)
    • Readymade Ecommerce in ALL channels (Messenger, instagram, whastapp and Telegram)
    BUSINESS
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    PREMIUM





    Free

    $ 0.00/Year

    • Google Analytics
    • Drag & Drop Widgets
    • Mobile + Desktop Apps
    • Messenger Integration
    • 100 ChatBot Triggers
    • Visitor Info
    • Quick Response
    • 24/7 Live Chat
    • Email Integration
    • Visitor Notes
    • Integration Email
    Get Started
    Starter

    $ 49.99/Year

    • Google Analytics
    • Drag & Drop Widgets
    • Mobile + Desktop Apps
    • Messenger Integration
    • 100 ChatBot Triggers
    • Visitor Info
    • Quick Response
    • 24/7 Live Chat
    • Email Integration
    • Visitor Notes
    • Integration Email
    Get Started
    Enterprise

    $ 56.00/Year

    • Google Analytics
    • Drag & Drop Widgets
    • Mobile + Desktop Apps
    • Messenger Integration
    • 100 ChatBot Triggers
    • Visitor Info
    • Quick Response
    • 24/7 Live Chat
    • Email Integration
    • Visitor Notes
    • Integration Email
    Get Started
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    Integrations

    Google Calender

    Google Dialogflow

    Google Sheet

    ChatGPT

    Pabbly